Hey community, I’m Ifeoluwa Oderinde from Lagos, Nigeria. I’m a software engineer (writing smart contracts in solidity and typescript), researcher, and community builder. I’ve been a community moderator with ETHGlobal since August 2022. I discovered the Reserve Protocol during its Launch Hackathon on Gitcoin in 2022. During the past few weeks, I’ve been deep-diving into the Reserve discord community, and super impressed with the quality of discussions going on there, and have identified a few tips on how we can better grow the community and enhance the discussions.
I’ll start with where I believe we can make the most important improvements, and they are:
- The Welcome experience
- Channel descriptions
- Engagements through off-chain quests
- Community assistant AI Bot
- Programming activities and RToken Lab
- The Roundtable
Reserve Discord can have a better welcome experience if it includes vetting, roles, and channel information that directs newcomers on where to go for what. An example of this is from the Python discord screenshotted below.
A setup like this tends to deter spammers, trolls, and bots as they usually don’t complete the onboarding process, allowing real individuals with a community fit to be part of Reserve.
I’ll recommend the @verified, @rsr_hodler, @rsr_staker, and @rtoken_deployer roles for members during the onboarding process. @verified is for every member that gets verified into the server, while @rsr_hodler, @rsr_staker, and @rtoken_deployer roles are for those who identify as that. For those who don’t identify as any of these roles and are just in the discord server to look around and learn, the @verified role will allow them to do just that.
How these roles benefit the community
These roles can provide tangible benefits by creating a structured recognition system, encouraging engagement around specific topics, and promoting a sense of belonging among members who share common interests and contributions. The listed roles are an overview of the core members of Reserve community and here’s how each of these roles can specifically benefit the community:
@verified role indicates a verified community member, minimizing the risk of spam, impersonation, and the need for server clean-up, thereby avoiding the inadvertent removal of inactive members instead of bots.
@rsr_hodler role signifies long-term RSR holders, fostering discussions, sharing investment philosophies, and enhancing credibility in Reserve discord.
@rsr_staker role signifies users participating in staking to support network security, consensus, and yields, enabling discussions about its benefits and ecosystem impact to encourage wider token staking and ecosystem contribution.
@rtoken_deployer role signifies a user who is interested in the development and deployment of an RToken.
As part of the welcome experience, a voluntary Introduce-yourself / say-hi channel where new members can go to introduce themselves, what their interests are, and what they are looking to contribute to / get from being part of the Reserve community can be a cool addition. Voluntary introductions, as it helps strike a balance between engagement, community bonding, and respecting privacy, avoiding both inauthentic introductions and potential friction for new members.
Reserve does not currently have any channel descriptions. So I suggest providing a concise description for each channel to guide relevant discussions. This will focus conversations on the appropriate channels instead of being scattered.
Here are some examples from Tally and Arbitrum.
- Miscellaneous: A general space to chat about all things Reserve!
- RToken Brainstorm: Brainstorm RToken ideas, asset-backing, yield generation, and over-collateralization.
- Community Content: What content about Reserve have you created or discovered on Twitter, Medium, Reddit, Substack, or YouTube today?
- Support: Reach out here for user support from the Reserve team. Create a ticket by pressing and we’ll make sure to get back to you. (see below for the benefits of a ticketing system for support vs a freestyled one)
- Chain Chatter: Drop links and discuss all things about other chains, networks, and products at the intersection of hyperinflation, stablecoins & decentralized finance.
- Technical Discussions: Devs are listening and interacting. Ask questions and talk tech about all things RTokens and the Reserve Protocol.
- Governance Discussions: This channel is for brainstorming governance innovation and how to apply it to RTokens and the Reserve ecosystem. For more in-depth, specific, discussions with a goal, go make a proposal in the forums at https://forum.reserve.org/
- Register Feedback: Share your Register experience, ideas, and suggestions here. Your feedback matters!
- The Roundtable: This is a high signal-to-noise gated channel for Advocates, Missionaries & Revolutionaries thinking and discussing long-term how to grow the Reserve ecosystem.
- Monetary Policy Nerds: Delve into interest rates, money supply, inflation, and economics. Ideal for experts and curious minds to dissect financial complexities. Geek out on fiscal strategy here!
- eUSD: Discuss all things Electronic Dollar (eUSD), a fully backed and overcollateralized US-dollar stablecoin built on the Reserve Protocol.
- ETH+: Discuss all things ETHPLUS (ETH+), an Ethereum liquid staking token basket with over-collateralization protection.
- hyUSD: Discuss all things High Yield USD(hyUSD), a decentralized flatcoin offering easy DeFi yield access, allowing holders to earn passive income.
- RSD: Seems quiet in here. Consider deleting?
- FAQ - I suggest adding this channel of repeatedly asked and answered questions will be great for the community. Responses from Sinatra & Larry the Cucumber (support) can be aggregated into the FAQ channel.
Description: Frequently asked questions about Register, RTokens and the Reserve ecosystem. Please check back frequently for updates.
Support: Ticketing vs. Freestyling
A ticketing system provides a structured way to track and manage support requests. Each request gets a unique ticket number, making it easier to prioritize, assign and follow up on issues, making sure nothing falls through the cracks. This allows for efficiency as multiple requests can be handled simultaneously, ensuring that no requests go unnoticed. This can allow for easy documentation of support interactions, especially for complex/technical issues, which can be valuable for future reference and analysis, such as inclusion in an FAQ. This system is well-suited for scalability and optimal resource utilization by the team.
Freestyle approach offers a personal touch, which can be less intimidating for users unfamiliar with formal ticketing systems. This casual method fosters community and closeness by enabling direct interaction between users, support, and other community members. However, its lack of structure can scatter issues, straining the team’s resources due to difficulties in tracking, solving, and organizing issues, leading to users’ frustration due to longer response time.
Quests are a guided, narrative-driven series of Bounties with a common theme or mission, designed to have a richer experience than bounties. You progress through the quests by completing its bounties - earning XPs, tokens and NFTs along the way.
Reserve has Zealy off-chain quests running, which can be enhanced through:
Periodic quests happening daily, weekly, and monthly. i.e. Daily quest: “Participate in Reserve community discussions for 30 minutes”. Weekly quest: “Participate in RToken Lab and share insights”. Monthly quest: “Propose on the governance forum or summarize a governance post”.
Themed quests that are structured around a series of activities around a specific Reserve topic/theme, such as “Begin your Reserve journey”, “Reserve explorer”, “Governance enthusiast” e.t.c
A reserve-quest channel could be added as a home base and where community members can speak about the quest and help each other out, while also adding an element of surprise: by doubling the XP on a specific quest during a day, or event.
Faster review of quests submissions, as some have been “under review” for over 2 weeks (mine actually!). Considering the team’s workload, can we shift to automated pre-set quests that don’t require human review?
You beat me to it and launched Thursday. Good idea!
This will help deliver quicker, expert-like responses when specialists or human support are absent, bridging human availability gaps, and providing rapid, dependable answers for enhanced user satisfaction and smoother support.
There are other activities that can be used to start conversations and increase engagement such as:
- Cross-posting Zealy quests to boost engagement: A good strategy to increase engagement in a channel like RToken-brainstorm, will be crossposting on miscellaneous and other channels saying, “hey everyone, there is a quest out here on RToken-brainstorm channel, go there to get some XPs!”
- Question of the day: Most conversations in Reserve Discord occur in the miscellaneous channel, but they don’t align with the desired focus of driving TVL or RToken development. To improve the quality of conversations on the channels, we can suggest a “Question of the day!” around the kind of conversations and topics we want. i.e. Question of the Day!: How can RTokens, asset-backed stablecoins bridge the gap between traditional markets and decentralized finance? #RTokens #Stablecoins #DefiJourney. For this activity, we want to aim for free-flowing conversations on desired topics and engagement on Discord rather than through a Zealy quest.
- Member of the Month: We can recognize and reward the most active or helpful member of the month with a special role (member of the month), and/or swag. As a community, we can use tools like strawpoll to vote for such highly contributing members.
- RToken Labs - RToken Lab is Reserve’s version of a community call, which is a weekly open discussion forum that happens in the Reserve Discord for everyone who is part of the community to discuss improvements and updates to the Reserve ecosystem. Since this is a community call by the community, for the community we can encourage willing community members to help structure its agenda, organize it, lead it etc.
- Suggestion #1: Bi-weekly, RToken Lab can invite aligned members outside Reserve (from the larger web3 ecosystem), for example. Curve’s founder coming on RToken Lab to discuss Reserve’s liquidity on Curve. These calls can be posted on social media a week in advance to build buzz.
- Suggestion#2: These calls can be audio-recorded and shared with those who couldn’t make it. The content can be transcribed into text that becomes weekly “RToken Labs” posts shared across social media benefiting the larger web3 ecosystem. SeaVoice is a good bot that can help with transcription.
The Roundtable is a gated channel of informed Advocates, Missionaries, and Revolutionaries dedicated to nurturing the Reserve ecosystem. To join the Roundtable, you need 1200 XPs, claim the Advocate badge, and get some more XPs to claim the Missionary and Revolutionary badges.
These ambassadors can be the community on-the-ground superheroes, talking to community members, engaging in community activities, and providing focused feedback to Reserve’s core team. Activities for the roundtable can include:
- Offering focused feedback to the core team, such as “Engagement in our Discord server has been great, but I’ve noticed that engagement on our Twitter account could be improved by implementing more interactive polls and informative threads” or “I’ve identified DeFi projects that can deploy RTokens (stablecoins) on Reserve” and the Reserve team can implement a google doc to catalog such Defi Projects and who to speak with there.
- Shaping RToken Lab agendas with topics and discussions that engage and educate participants while aligning with the goals of the Reserve ecosystem. The structure of the agendas can be posted in the roundtable days before so community members can provide input on them.
- Providing leadership in governance discussions through proposal analysis and summaries. Members of the roundtable can thoroughly review governance proposals, break down their content, and provide clear and concise summaries. This can help engage the community with understanding the proposal’s objectives, benefits, and potential concerns. This activity can also be part of their minimum monthly quests.
- Helping to coordinate and support IRL and virtual events with the Reserve core team. This can include volunteering duties like handling logistics, booth setup, registration, scheduling presentations and just providing general event support.
The Roundtable should however need a monthly minimum quests XPs to keep being part of the Roundtable, and some of the activities highlighted above can count for those XPs.
These are just ideas and suggestions of someone who really likes Reserve and wants to see it grow. Definitely, I must have had a lot of hit-and-miss on the post, so I humbly invite the community to help discuss and refine these ideas. The goal here is to enable community conversations and engagements that are solely not ignited by the Reserve Team but by the community in general.